Mark Ely is the Chief Executive Officer of the National Institute for Veterans, where he brings decades of military service, technical innovation, and leadership to an organization dedicated to empowering veterans and their families.

Mark proudly served in the United States Air Force for 12 years, spending a decade as a Crew Chief on fighter aircraft before transitioning into the medical field, where he worked as a medical technician in the emergency room. This unique blend of technical precision and frontline medical experience shaped his ability to thrive under pressure and to lead with both discipline and compassion. Beyond his professional duties, Mark also represented the USAF as a powerlifter, competing in military Olympic events, embodying the strength and perseverance that continue to define his career.

Following his service, Mark transitioned into the information technology field in 1997 and has been driving innovation ever since. As a software programmer and architect, he created VDAC and VDAC Agent, pioneering tools that reflect his dedication to problem-solving and building systems that serve real-world needs. His passion for technology, paired with his firsthand understanding of veterans' challenges, uniquely positions him to lead initiatives that simplify, modernize, and humanize the disability claims process for veterans.

Outside of his professional endeavors, Mark enjoys flying drones and creating genealogy videos, passions that highlight his love of exploration, history, and storytelling.

Mark approaches leadership with humility and integrity, guided by the belief that honor is defined by one's own actions, not by others. His philosophy - "Be the best you can be, and the rest will take care of itself" - continues to shape his life and leadership as he champions the mission of serving those who have served.

Rachel Ely brings a unique blend of legal expertise, educational training, and a deep personal connection to the military community to her role as Chief Operating Officer of the National Institute for Veterans. As a paralegal with experience assisting individuals through complex legal and administrative processes, Rachel is dedicated to ensuring that veterans receive the benefits and recognition they have earned through their service.

Coming from a proud family legacy of military service that stretches back to the Revolutionary War, and as a dependent of a U.S. veteran, Rachel has a personal understanding of the challenges faced not only by veterans but also by their families. This lived experience inspires her strong commitment to advocating for those who often struggle with the burdens of navigating the VA disability system.

In addition to her legal expertise, Rachel holds a background in education, which has strengthened her ability to communicate complex information with clarity and compassion. As a teacher, she developed the skill to guide individuals with patience and professionalism-qualities that now serve veterans and their families as they work through the often overwhelming process of filing for VA disability benefits.

As COO of the National Institute for Veterans, Rachel is committed to advancing the organization's mission of providing veterans with the support, advocacy, and resources they deserve. With a leadership style grounded in empathy, integrity, and accountability, she ensures that every veteran who turns to the Institute receives not only expert guidance but also respect and dignity.

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